Coronavirus Update: Orthodontic Care & Emergency Treatment

Coronavirus Update: Orthodontic Care & Emergency Treatment
Posted on 04/23/2020

At Heller Orthodontics, we understand the severity of COVID-19 (Coronavirus) and we are deeply concerned about the health and wellbeing of our patients and community. Our hearts go out to anyone suffering during this time for one reason or another. As orthodontic healthcare professionals, it is our job and responsibility to protect patients and staff by continuing to work safely and diligently as always.


Below are a few tips from Dr. Heller himself:

1. Check your temperature at home prior to your appointment.
2. Do not come in if you have or have had any symptoms of the virus in the last several days.
3. Only the patient and the person bringing the patient should come to the office.
4. Do not come in more than 10 minutes prior to your appointment time so we can avoid too many people in the waiting area. Bethesda patients; the building is locked so knock on the waiting room window or call our office upon arrival so a team member can open the building door for you.
5. You will be directed where to sit when you get to the office.
6.  All patients will have their temperature taken upon arrival.
7.  Masks should be worn at all times in the office except when seated in the treatment chairs.
8.  Social distancing should be maintained whenever possible.

Disease Prevention & Sanitation at Heller Orthodontics

Orthodontic healthcare professionals are experts in orthodontia, as well as infection control and sanitation. Not only are we passionate about keeping a clean, germ-free environment, we are also legally obligated to do so. At Heller Orthodontics, our staff has been trained to provide the highest quality care in an office that is safe and disinfected. To combat any type of infectious disease, including Coronavirus, we take the following precautions every day:

  • Surgical Masks, Protective Eyewear, & Gloves: all of our team members wear masks, eyewear, and gloves to protect themselves and our patients from any type of fluid or germ exchange.
  • Staying at Home When Ill: our staff members stay at home if they are ever feeling even slightly ill, and we ask the same of our patients.
  • Clean Hands: all of our orthodontics team members wash their hands with antimicrobial soap and/or regularly apply an alcohol-based hand gel. We ask all of our patients to do the same while in our Heller Orthodontics offices; soap and/or alcohol gel is provided.
  • Routine Cleaning & Disinfecting: at Heller Orthodontics, we disinfect everything between patient appointments, including surfaces and orthodontic chairs, and we ensure heat sterilized orthodontic instruments are used.

Our orthodontics team has always and will continue to practice high quality infectious disease control in our Heller Orthodontics offices. If you or a family member are experiencing respiratory infection symptoms or any other symptoms of illness, we kindly ask that you stay home and reschedule your appointment for when you are feeling better.

Open For Emergencies!

Due to the severity of the Coronavirus situation, Heller Orthodontics will be closed except for emergencies in order to best protect our patients, team members, and community. We will continually update our patients on the status of our Heller Orthodontics offices and when we will reopen. If you experience an orthodontic emergency, such as lost or broken retainers, before then, please do contact us so we can provide a proper care response.

Be kind. Be smart. Be safe. Be healthy.
We’re all #InThisTogether

-- Your Friends at Heller Orthodontics

Heller Orthodontics

  • Bethesda Office - 4350 East West Hwy. Suite 120, Bethesda, MD 20814 Phone: (301) 654-5433 Fax: (301) 657-8403
  • Laurel Office - 9811 Mallard Drive Suite 201, Laurel, MD 20708 Phone: (301) 490-2882 Fax: (301) 490-2882
  • North Potomac - 12116 Darnestown Rd. Suite L1, North Potomac, MD 20878 Phone: 301-258-7477

2019 © All Rights Reserved | Website Design By: Intrado | Login